We get it: sometimes a tool just isn't the right fit, or the timing isn't right. You can cancel your Superads plan at any time, without any long-term commitments or penalties. This article walks you through the process step by step.
How to cancel a paid subscription
To stop future charges, you'll need to cancel before your next billing date. Here's how:
1 | Go to Settings Click your workspace name or profile icon in the top-right corner and select Settings from the dropdown. |
2 | Open the Subscription tab In the left sidebar, click Subscription to see your current plan and billing details. |
3 | Click 'Cancel subscription' Scroll to the bottom of the page. Click Cancel subscription and follow the on-screen confirmation steps. |
ℹ️ Note: Your subscription stays active until the end of your current billing period. You won't be charged again after that. |
How to cancel your free trial
Your free trial lasts 14 days. If you don't cancel before it ends, your card will automatically be charged for the first month — so it's worth cancelling ahead of time if you've decided Superads isn't for you right now.
The cancellation steps are the same as for a paid plan: Settings → Subscription → Cancel subscription.
💡 Tip: Not sure when your trial ends? Check the trial end date at the top of Settings → Subscription.
What happens to your data after you cancel
Here's exactly what to expect once you've cancelled:
What | What happens |
Your Pro features | Stay active until the end of your current billing period. |
Future charges | None — your card will not be charged again. |
Your reports & boards | Locked, not deleted. On the Free plan you'll have access to one report. All your other reports are preserved and will be available again the moment you re-subscribe. |
Your connected ad accounts | Stay connected. Your data continues to be available within the limits of the Free plan. |
Reactivation | You can re-subscribe at any time from Settings → Subscription. Everything picks up exactly where you left off. |
⚠️ Important: Nothing is deleted when you downgrade. Your reports, boards, and data are safely preserved and will be fully accessible again when you re-activate.
What if the cancel button isn't working?
If clicking Cancel subscription doesn't open a confirmation screen, try the following:
Use a different browser — Chrome or Firefox tend to work best.
Disable browser extensions, especially ad blockers, which can block pop-up windows.
Clear your browser cache and cookies, then refresh the page.
Make sure you're logged in as a workspace Admin — only Admins can manage subscriptions.
ℹ️ Note: If none of the above works, reach out to us via the chat icon in the bottom-right corner of the app and we'll cancel it for you right away. |
How to request a refund
We review refund requests individually. Here are the most common situations:
Forgot to cancel the trial
If you were charged and hadn't used the account, reach out to us.
Unexpected or incorrect charge
If the amount looks wrong — for example, you were charged after cancelling, or the tier doesn't match your actual ad spend — contact support with your account email and the relevant invoice number and we'll look into it right away.
Didn't use the service
Evaluated on a case-by-case basis. We aim to be fair about this.
💡 Tip: To get in touch, click the chat icon in the bottom-right corner of any page in Superads. Refunds are processed via Stripe and typically appear in your account within 5–10 business days. |
How to re-activate your subscription
Ready to come back? You can re-subscribe at any time and pick up exactly where you left off — all your reports, boards, and data will be restored.
1 | Go to Settings → Subscription Open your workspace Settings and click the Subscription tab in the left sidebar. |
2 | Click 'Re-activate subscription' This button appears once your plan is cancelled or expired. |
3 | Choose your plan Your pricing is based on your total monthly ad spend. Use the billing calculator on the page to find your tier, or check superads.ai/pricing. |
ℹ️ Note: All your reports, boards, and connected accounts are preserved while you're on the Free plan. Reactivating Pro immediately restores full access — no setup needed. |
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Still need help? Chat with us using the icon in the bottom-right corner of Superads — we typically reply in under 2 hours.